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Whenever a customer has a need, question or problem, Tosoh SET responds promptly.
This is fundamental to how we do business. Our Field Service Engineers are semiconductor
fab experienced, bringing years of practical process and equipment background
to bear on customer issues. They are available to suit-up at your site for hands-on
trouble shooting or process improvement work. Their exposure to multiple customer
issues gives them a broad perspective on process and equipment performance improvement
opportunities.
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| E N G I N E E R I N G S E R V I C
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In addition to on-site support, Tosoh SET also offers full engineering support
services tailored to individual customer needs from our Dublin CA headquarters.
For example, we can conduct in-depth evaluation programs to assess and benchmark
a specific process kit's performance, and then execute the evaluation on-site
through our Field Service group. Or, we can handle any kit component redesign
or modification a customer might wish, calling upon our extensive design capabilities
and knowledge base of detailed kit specifications. |
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C U S T O M E R S E R V I C E
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Tosoh SET understands how important timely responses are in critical "machine-down"
situations. Our Customer Service staff located at our Dublin CA headquarters is
trained to react to the multiple types of situations that many fabs experience
on a
daily basis. They are available to assist customers in every facet of the order
process
including expedites, or can direct you to the appropriate departments when
information is needed quickly. We are committed to providing unsurpassed service
to our customers.
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